ER Online Check-In
If you have a medical emergency, call 911 immediately.
If you need to visit the ER with a serious injury or illness that isn't life-threatening, consider online check-in. This free, easy-to-use service allows you to choose your designated treatment time online and then wait in the comfort of your own home until that time.
Patients are seen by a healthcare provider as close to their designated time as possible. However, since ER staff must treat patients based on severity of illness or injury, your time is not guaranteed. This service does not allow patients to skip in front of other visitors; all patients are seen based on the hospital's standard triage and queuing process.
FAQs
Q. Is my reservation time a guarantee?
A. No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.
Q. What does this service cost?
Nothing. It is absolutely free for patients.
Q. Can I use ER check-in even if I do not have insurance? What about Medicare or Medicaid?
A. ER check-in is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival, once you have received a medical screening exam and are stabilized, you may be asked to arrange for payment.
Q. What if I check-in, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is life threatening, call 911 right away.
Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant or some other combination of healthcare professionals.
Q. I don't need to go to the ER anymore. How do I cancel my check-in time?
A. When you check-in for a projected treatment time, you will receive an email with details, including how to cancel. Please consult that email to cancel your check-in time.
Q. I checked in online, but now I cannot get there on time. Can I adjust my time?
A. When you check-in for a projected treatment time, you will receive an email that includes a cancellation link. Please consult the cancellation link in your email confirmation, which has simple instructions on how to cancel and re-check-in for another projected treatment time.